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User Experience & Lean

Over the past few years I’ve written a few times about SAP’s internal transformation efforts.  We just pre-announced record Q2 results yesterday (35%+ growth in all regions – go SAP!), and so I thought it fitting to return to the topics of growth and change and talk a little bit about the good things that […]

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Performance of commitment

I am really starting to read in earnest again, as much as my schedule permits with the two kids and a crazy busy work life.  Over the weekend I configured an RSS reader and refreshed the list of blogs I’m following.  For a long time, most of the compelling blogs I was reading were related […]

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Sustaining Stories

Abstract Ethnographers, in a sense, play the role of story creators and storytellers.  For “in-house” ethnographers engaged in the long-term work of making sense of and contributing to organizations, a challenge emerges: discovering and managing the retrospective and prospective meaning of their storytelling. The narratives produced in these contexts – and the fieldwork from which […]

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Consuming Work, Producing Self – Chapter Summaries

This dissertation will describe the how practices of employee control in the corporation reflect both the changing global context and specific, local forces at play in one U.S. high tech corporation.  The chapters are organized to some degree around Foucault’s four arenas of power (see pages 7 through 10 of the Introduction), though there are almost […]

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