Archives

Increasing Your “Experience Quotient”

We know that clients will pay a premium for a better experience, but we have historically not told ROI story in that way. Using the Service Profit Chain Model, we can articulate our value in ways that our business stakeholders and sponsors understand, and ultimately deliver on delight.

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The Magic Word is Trust

In this presentation, we learn about how to create a foundation and the right behaviors to establish trust – both within our teams and across them.

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A Roadmap for Maturing Design

Using the UX Maturity Model from Berndtsson (2014) as a framework, this presentation describes the specific, practical steps that the AppFolio team took to step up – and ultimately through – the UX Maturity Model and into the CX space.

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Enterprise Storytelling 2018

In this series of five-minute stories, we hear from Enterprise UXers about their challenges, rants, and big ideas –

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Innovate with Purpose

The goal of business has been to achieve maximum profits, but that is starting to change as consumers increasingly demand a positive contribution to society as well. With these changes as a backdrop, AI and ML will change the nature of work. In this context, Enterprise UX will bring four super powers that will contribute to changing the nature of work.

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