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Real Talk: Proving Value through a Scrappy Playbook

In this @designopssummit presentation, Dianne Que shares her experiences in creating a ‘scrappy’ playbook, measuring impact, and how to weather change in a dynamic organization.

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Measuring What Matters

In this @designsopsummit talk, Kristin Wisnewski shares how IBM’s Office of the CIO makes measurement of impact central to their work.

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Opening Keynote: Process and Ambiguity

The @designopsummit kicked off this morning with keynoter @amythibodeau, who shared how she uses frameworks from economics to prioritize where her UX Ops team focuses their efforts.

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