At it’s core, design operations – or the design management office – is about how we deliver on the value of design at scale. We have books on the value of design to business, and no shortage of books on methods. But this DMO framework closes the gap between those.
No matter how much we plan, the plan always changes. But we need to be ready at the individual, team, organizational level. How do we coordinate ourselves, who keeps the plan up to date, making sure that the plan is achievable and practical? What is important to recognize is that we are helping to define this thing called design operations, together.