Archives

Interview with Adobe CC

One of the bloggers for Adobe Creative Cloud reached out and asked me if I would do an interview with her.  She was interested in hearing my perspective on how personas should evolve over time.  Here are the questions she sent me ahead of time: You were one of the early pioneers embracing the term […]

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Art and culture

One of my favorite classes during my undergraduate degree at Smith College was a course on Japan Buddhism. In addition to learning a bit of Japanese history and reading poetry, the professor introduced us to practices like tea ceremony and ikebana (Japanese flower arranging).  Later, my Masters’ thesis explored the role and evolution of traditional ikat weaving in […]

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UX Maturity

As a team manager, I am especially interested in helping customers, executive stakeholders, and my peers in other functional areas (such as Engineering and Product Management) understand the benefits of User-Centered Design (UCD) and User Experience consulting services. I’ve recently written about UX Maturity Models (as well as written my own), and I am tracking with interest […]

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Engaging with executives

I wrote the business case for and built the UX team in the Operations board area when I was at SAP.   Under my direction, what started as a small team in the Americas grew to nearly 20 people globally.  Our work informed both strategic process improvements and the design of internal systems for the Chief […]

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Humanizing Business with Stories

During the first week of April, I had the opportunity visit Smith College, where I did my undergraduate degree.  I was there to talk to Anthropology majors, speak to a Methods class (Anthropology with a sprinkling of Design Thinking), and deliver a public lecture. It was great to be back on campus and interact with the […]

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