user experience Category

UX is not a subset of CX

[This article was originally posted on ZS Associates’ CX Factor blog.] User Experience (UX) isn’t just about user interface design (though many conflate the two). Rather, the field is a convergence of art and science, including design, ergonomics and human factors engineering, the social sciences, and more. As a domain, UX has matured rapidly. Undergraduates […]

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The Moment of Clarity

Last week I had the great pleasure of speaking with Christian Madsbjerg, co-author of The Moment of Clarity: Using the Human Sciences to Solve Your Toughest Business Problems.  In their book, Christian and Mikkel share case studies from their consulting work at Lego, Adidas, Coloplast (a medical device company), and others.  The wonderful, rich examples show the […]

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Gratitude

Gratitude. It turns out that it’s been a big theme in my reading over the past few years – more so than I realized.  I just finished reading The Gratitude Diaries, and I wanted to share what I found most compelling about the books I’ve read on this topic, as well as some of the common threads […]

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“myEasyMatch”

I would just like to say, for the record, that whoever designed and engineered the ‘myEasyMatch’ code concept that’s in use at the NorthShore University HealthSystem should seriously ask their Product Marketing team to find a new name.  There is nothing easy or matching about it! The scenario is that I needed to pay a hospital bill electronically, […]

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The Handbook of Business Anthropology

Today I got a first glimpse at the announcement for the Handbook of Business Anthropology, edited by Rita M. Denny and Patricia L. Sunderland.  It will be available in May, but they are accepting pre-orders now with a 50% discount.  You can review the Table of Contents, and if you’re interested in buying your own […]

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