me at work Category

UX Maturity

As a team manager, I am especially interested in helping customers, executive stakeholders, and my peers in other functional areas (such as Engineering and Product Management) understand the benefits of User-Centered Design (UCD) and User Experience consulting services. I’ve recently written about UX Maturity Models (as well as written my own), and I am tracking with interest […]

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Analytics & Behavior Change

On Wednesday this week, PM360 featured my article about analytics and behavior change on the front page of their site.  PM360 is a site targeted at product managers and marketers in the pharmaceutical, biotech and medical device industries.  The Panorama eBulletin has a circulation of 17K and is read online by more than 43K unique […]

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Engaging with executives

I wrote the business case for and built the UX team in the Operations board area when I was at SAP.   Under my direction, what started as a small team in the Americas grew to nearly 20 people globally.  Our work informed both strategic process improvements and the design of internal systems for the Chief […]

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Humanizing Business with Stories

During the first week of April, I had the opportunity visit Smith College, where I did my undergraduate degree.  I was there to talk to Anthropology majors, speak to a Methods class (Anthropology with a sprinkling of Design Thinking), and deliver a public lecture. It was great to be back on campus and interact with the […]

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UX Maturity Models – A Collection

For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I keep hoping to find the perfect one to help executives understand what we do, and what good looks like.  Oftentimes my conversations are about how to maximize funding for UX services.  Other times the goal may be […]

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