in the world Category
They / Them
Posted on December 18, 2019 Leave a Comment
In this post, I celebrate @merriam-webster’s Word of the Year, and reflect on some important trends for the LGBTQ+ community and our allies as awareness of They / Them pronouns continues to grow.
Be a Tether
Posted on September 21, 2018 Leave a Comment
This week I had the opportunity to watch Hannah Gadsby’s show Nanette on Netflix. I can’t recommend it enough. Her messages are incredibly timely with LGBTQ Ally Week just around the corner. And – in the US at least – her show also mirrors the discourse in the popular press about protecting white male privilege and reputations without regard for the lives of young women.
Wayfinding at MCO
Posted on July 27, 2018 Leave a Comment

Wayfinding can make or break a travel experience. This short post describes the challenges of navigating the airport in Orlando with the current signage.
Think Big Thoughts
Posted on April 13, 2018 Leave a Comment
In 2006, I was interviewed by Spencer Ante at BusinessWeek for an article they called The Science of Desire. The article focused on the ways ethnographic research was being used to shape an understanding of customers. I was quoted in one of the sidebars (top left box in the image below). At the time, I […]
Weather or not
Posted on July 31, 2017 Leave a Comment
So, my partner is a huge fan of apps related to weather – so much so that she has an entire folder dedicated to them on her iPhone. But even with half a dozen apps, it’s hard to imagine how she could have 75 notifications: When we looked more closely, we realized that the Weather […]
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