As part of their investment in innovation, ADP has committed to a user-centered design. But how to measure the value and impact of that investment as a flagship product is redesigned? This presentation describes the process and outcomes of thinking systematically about design at an institutional level, both at ADP and in a non-profit anti-gun education initiative.
What is happening in technology – and more broadly in the world – right now is in large measure because our hands make the things that can be used for good or bad. It is our duty as makers and as human beings to remember that responsibility, and build our teams accordingly.
Governance is ultimately about decision-making. It is not workflow processes, or who gets to approve what before it gets published. It’s a subset of corporate governance. We need to move from an informed strategy to clear policy, to sensible standards. That in turn requires targeted and intentional collaboration. As UX professionals, we can – and should – play a part in these transformations …