enterpriseux Category

Communicating the ROI of UX

As part of their investment in innovation, ADP has committed to a user-centered design. But how to measure the value and impact of that investment as a flagship product is redesigned? This presentation describes the process and outcomes of thinking systematically about design at an institutional level, both at ADP and in a non-profit anti-gun education initiative.

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Lives on the Line

In this presentation, former Veteran Affairs CTO Marina Martin explains the practical steps she took to achieve radical changes in the way the US government provides healthcare services to our veterans.

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Ethics in Tech Education

We have to understand ethics in the context of technology we are helping to produce. What can we learn from other professional groups that have crafted ethical codes, and how does that change the way we lead our teams?

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Bias Towards Action

What is happening in technology – and more broadly in the world – right now is in large measure because our hands make the things that can be used for good or bad. It is our duty as makers and as human beings to remember that responsibility, and build our teams accordingly.

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Cleaning Up Our Mess

Governance is ultimately about decision-making. It is not workflow processes, or who gets to approve what before it gets published. It’s a subset of corporate governance. We need to move from an informed strategy to clear policy, to sensible standards. That in turn requires targeted and intentional collaboration.  As UX professionals, we can – and should – play a part in these transformations …

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