Using the UX Maturity Model from Berndtsson (2014) as a framework, this presentation describes the specific, practical steps that the AppFolio team took to step up – and ultimately through – the UX Maturity Model and into the CX space.
The goal of business has been to achieve maximum profits, but that is starting to change as consumers increasingly demand a positive contribution to society as well. With these changes as a backdrop, AI and ML will change the nature of work. In this context, Enterprise UX will bring four super powers that will contribute to changing the nature of work.
One of the ways that organizations counter violent extremism (CVEs) today is through engaging ‘formers’ – former radicalists – to change the narrative about hate. In this presentation, we learn about how UX methods an be used to address some of the most pressing real-world challenges of our time.