cross-posted Category

End-user or business stakeholder?

[This is a modified version of a post I made internally on SAP’s Lean Transformation blog.  I’ve removed a few of the details about sales compensation, the process diagram, and the system screenshots.] One of the significant challenges we face in the User Experience work we do at SAP is working with business stakeholders who […]

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Voice of the Customer

[As mentioned in an earlier post, SAP has embarked on a transformation journey with a focus on Lean principles.  Due to the contributions of my User Experience team into several of SAP’s COO-sponsored projects (COO Programs & Projects, or COO P/Ps for short), I have been invited to blog inside SAP about our journey to […]

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Jobs for social scientists

Here is an interesting news story that I picked up from a social networking listserv and cross-posted to anthrodesign: In a recent report, “Social Science Meets Technology in Next-Generation Jobs,” Gartner Vice President Kathy Harris says that many social sciences roles will be needed to work with corporations in helping to better understand the Web behavior […]

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Enterprise UI Summit – prework

Elsewhere, I’ve written about SAP’s intranet (called the Corporate Portal), which runs on the SAP NetWeaver platform.  In addition to our intranet, at SAP we have an instance of the Jive Clearspace Suite installed for collaboration both inside and outside the firewall.  I have enjoyed my use of the ‘Collaboration Workspace’ so far, though I […]

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Michael Krigsman podcast

This week I had the opportunity to speak with ZDNet blogger Michael Krigsman.  About 30% of all IT projects fail, and his blog is focused on why that is the case, and what can be done about it.   Michael runs his own consulting business that is part of the SAP ecosystem.  He has become interested in […]

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