Learning from Jazz Improv

Jazz Improvisation as a Model for Team Collaboration
Jim Kalbach

From the Design Operations Summit website:
Great collaboration is the secret sauce of successful development teams. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session will demonstrate how the dynamics of jazz improvisation serve as a model for better teamwork with live music on stage. The lessons from jazz are particularly important for design, much of which involves collaborating with others: gathering requirements from stakeholders, ideating in project teams, and iterating with developers. Great design requires practitioners to be not only skilled craftsmen equipped with the right tools, but also expert collaborators and facilitators. Jazz gives us a model to help us move in that direction in an modern, agile way. Jim Kalbach will be joined by three special guests.

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Learning from Operations

Discussion: What Operations can Teach DesignOps
Louis Rosenfeld, Principal at Rosenfeld Media
Erin Hoffman-John, CEO at Sense of Wonder
Crystal Wilcox, Government Operations Director
Jeff Sussna, Principal at Ingineering.IT

From the Design Operations Summit website:
Our past three speakers will discuss and answer questions about operations practices from their respective industries. Facilitated by Lou Rosenfeld.

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The Many Faces of Operations

The Many Faces of Operations
Crystal Philcox, Government Operations Director

From the Design Operations Summit website:
To be successful, Operations has to be many things to many people. Operations might need to present a different face to innovators and designers, who might fear Ops as an imposer of constraints, than to a more established group, who are comforted by the presence of strong operations. Similarly, decision-makers, Legal, Procurement, and other silos might require different “faces” from Ops.  Crystal Philcox will draw on her experience helping lead operations at the IRS and GSA to show us how Operations can be most effective by adapting to the needs and expectations of an organization’s other major players. She’ll also help us resolve those different “faces” so that they remain aligned and true to the overall goals of an Operations organization.

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This Game is Never Done

This Game is Never Done: Design Leadership Techniques from the Video Game World
Erin Hoffman-John, CEO at Sense of Wonder

From the Design Operations Summit website:
You’ve probably heard a bit about “gamification”: how you can transform obligatory tasks into “fun” motivational ramps using techniques from games. Most of this is wrong! Behavioral science gets us a bit closer, but this session will focus on deep game design techniques that the video game world uses to generate lasting, rather than superficial, motivation. We’ll also dive into creative collaboration techniques used in game development to wrangle talent, the better to create awesome products.

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Learning from DevOps

What DesignOps Can Learn from DevOps
Jess Sussna, Principla at Ingineering.IT

From the Design Operations Summit website:
Traditional approaches to maintaining consistency break down when confronted by the complexity of digital business. While DesignOps and related approaches such as DevOps can enhance speed and responsiveness, they risk generating their own kinds of silos, blockages, and breakdowns. This talk will present an agile governance model that scales without becoming brittle, slow, or invasive. It will describe principles and practices teams across-the design-operations spectrum can use to balance agility, coherency, and resilience.

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