Turning Research Ripples into Waves

Turning Research Ripples into Waves
Hana Nagel, Lead UX Researcher, SAP Customer Experience

From the Design Operations Summit website:
Growing organizational research capacity requires both bottom-up and top-down changes that can be daunting to tackle. Hana Nagel will examine the challenge of scaling research ops through the lens of social change theory, showing how service design and systems thinking can be used to create a strategy to increase research’s impact on product. By building collaboration, connection and community, you can bring enough people together to turn research ripples into waves.
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Continuous Design

Continuous Design: One eye on the horizon and the other on the next wave
Maria Skaaden, Continuous Design Practice Lead, Bekk Consulting

From the Design Operations Summit website:
How do you create the conditions for delivering a great customer experience on a rapidly changing platform? In 2016, Norway’s national railway company began building a new technology platform. As designers, we yearned to address the customer’s actual needs and desires, not just a fresh look and technical upgrade. But with no process, principles, tools, or internal design resources, where do you start?
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Selectively Scrappy Research Ops

A Selectively Scrappy Approach to Research Ops
Megan Blocker, Senior User Research Manager, McKinsey & Company

From the Design Operations Summit website:
Megan Blocker will talk about how to decide where to invest your precious time and attention for maximum impact. In other words, where is it most important for your team to get serious about ResearchOps, and where is it okay to stay scrappy? How can you grow sustainably by picking and choosing your battles? It all depends on your goals, your context, and your priorities. We’ll talk about a framework for making those decisions, and about how applying it worked for our growing team.

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Creativity and Culture

Creativity and Culture
Miles Orkin, UX Vision and Culture Lead, Google Cloud

From the Design Operations Summit website:
By focusing on key operational concerns like methodology, tooling, design systems, org models, and business rationale, DesignOps helps evolving design orgs succeed at their core purpose: Making the Experience. But there’s an important and sometimes overlooked flip-side to that operational coin: The Experience of Making. How do you keep teams inspired, engaged, and intrinsically motivated to deliver meaningful, resonant, innovative work? Miles Orkin, UX Vision and Culture lead for Google Cloud, will describe (and maybe even demonstrate) some key ingredients for cultivating culture.
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Taking it to the next level

Taking it to the next level: Career paths in DesignOps
Courtney Kaplan, Director, Design Program Management, Facebook

From the Design Operations Summit website:
Building a Design Ops team means having a long-term vision and thinking about future growth from the very beginning. DesignOps team members can become key problem solvers bringing value to your company—or can hit professional dead end without leveraging their true strengths. As a new discipline, how you plan to build strong culture and meaningful growth paths will provide ongoing value to your company. Courtney Kaplan will talk about how you can define opportunities for your team, find the right challenges for talent, and provide support in creating an impactful discipline.
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