Lessons From the DesignOps Journey of the World’s Largest Travel Site

Eniola Oluwole
Chief Strategy Officer, Velir

From the DesignOps Summit website:
Launching a design operations practice is always a challenge, but when you’re the world’s largest travel site, with 490 million monthly visitors and content in 70+ languages, the complexity can seem insurmountable. In this session, Eniola Oluwole will share TripAdvisor’s journey from groups of disconnected design teams with very little process, multiple style guides and no standard toolset, to an integrated organization with a thriving design operations practice. Attendees will learn how to communicate the value of a design ops practice, evaluate design management tools, engage their team in the process and identify the right time to hire dedicated support.

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DesignOps in Wonderland

Carla Casariego
Digital Experience Director and Head of Design Ops, Express Scripts

Sarah Spencer
Senior Design Ops Manager, Express Scripts

From the DesignOps Summit website:
Experience the fantastical world of navigating rabbit holes, unlocking doors with hidden keys, and racing against the clock as Carla Casariego and Sarah Spencer take you through their adventures in creating and sustaining an agile DesignOps org at Express Scripts.

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Debunking the Myths of Cross-Disciplinary Collaboration

Alastair Simpson
Head of Design, Atlassian

From the DesignOps Summit website:
Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream. This is especially true as we start to work with more distributed teams and as we add more and more specialised functions to the mix, such as Design, Research, Content Strategy, Product Management, Engineering, Data Science…oh my! There are also a few common myths which are just not true in today’s modern team environment. Come along for a few laughs as we explore a few popular myths, debunk them and arm you with a few practical tips and ideas to help you build world-class products.

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The Bigger Picture: A Panel Discussion

Lou Rosenfeld (moderator)
Principal, Rosenfeld Media

Jose Coronado
Vice-President of Global Design Operations, JPMorgan

Rachel Posman
Head of Design Operations, UberEats

Guneet Singh
Director of Customer Experience Programs, Docusign

Crystal C. Yan
Product Lead, New Initiatives, Remitly

This year’s conference ambitiously tackles three huge, over-arching themes:

  • Proving value and measuring outcomes
  • Partnering outside design
  • Change management

These are indeed huge and over-arching. But, with the help of four crack DesignOps and ResearchOps leaders, the audience’s questions, and Lou Rosenfeld’s moderation, we’ll pull lit off—and we’ll even have some valuable take-aways by the end of the session.

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Distributed Design Operations Management

Jilanna Wilson
Director of Design and Research Operations, Zendesk

From the DesignOps Summit website:
Long distance relationships are hard – and managing Design Operations for a global team is no exception. Even with the best collaboration tools (and occasional late night phone calls), teams can struggle with isolation and lack of motivation. But there is a way to avoid bad break ups and international team malaise, and Jilanna Wilson knows how. She keeps the love light burning for a team that is spread across 5 continents and 8 time zones. In this session you will hear practical suggestions for topics that are challenging many DesignOps leaders, such as how to manage your team’s critical meetings, maintain consistent onboarding and documentation practices, select effective collaboration tools, and achieve a healthy team culture in a distributed environment.

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