Making Sense of DesignOps

Group Activity: Making Sense of DesignOps
Dave Gray

From the Design Operations Summit website:
We’ll identify the big challenges that DesignOps people face—and begin working on addressing them together in this collaborative activity. We’ll work together in small teams to design the ultimate Design Operations organization, capture learnings, and share them with each other. Facilitated by Dave Gray and the XPLANE team.

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Onboarding: The Ecosystem, not the Afterthought

Onboarding: The Ecosystem, not the Afterthought
Russ Unger, Experience Design Director at 18F

From the Design Operations Summit website:
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.

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Research Operations at Scale

Research Operations at Scale
Christian Rohrer, VP of Design, Research & Enterprise Services at Capital One

From the Design Operations Summit website:
Research is an inherent part of design, and operationalizing how insights are generated and used is one of the more challenging aspects of design operations. Overcoming the lack of good tools, taming the complexity of research at scale, and navigating the world of different forms of inquiry are just a few of the obstacles to overcome. That said, we are starting to see a range of benefits from implementing research operations in modern design organizations.

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Scaling Design through Relationship Maps

Scaling Design through Relationship Maps
Michael Polivka, Director and Chief of Staff for Experience Design at Autodesk

From the Design Operations Summit website:
Design groups are no longer fringe in large corporations. We’ve grown up, and our numbers have multiplied; which is exactly what we wanted. However, we now face the challenge of integrating—at scale—with our organization’s cultural and operational fabric. Understanding which stakeholders are most needed to support our DesignOps ambitions is a great place to start garnering influence and yielding intended outcomes. Relationship maps are a powerful tool to humanize the process and chart the course.

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Design Systems & Documentation

Panel: Design Systems and Documentation
Dave Malouf, Director of Product Design at DigitalOcean
David Cronin, VP UX Design at GE
Adelkunle Oduye, Product Designer at JustWorks
Amy Thibodeau, Content Strategy Lead at Shopify

From the Design Operations Summit website:
Designers need to work with developers. One of the core ways they have learned to do this is by taking something from the designer’s playbook—pattern languages—and mapping that against one of the chief learnings from contemporary engineering: componentization. By using design systems and associated object based documentation systems, design leaders have helped to reshape the designer/developer universe and improve operations within the software development lifecycle. Facilitated by Dave Malouf.

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