Monthly Archives: February 2017

UX Maturity Models – A Collection

For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I keep hoping to find the perfect one to help executives understand what we do, and what good looks like.  Oftentimes my conversations are about how to maximize funding for UX services.  Other times the goal may be […]

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I’m a People Nerd

In January I was interviewed by dScout for their People Nerd blog series.  dScout is a mobile research platform that spun off from innovation consultancy Gravity Tank, which was recently acquired by SalesForce.  The interview is called The how and why of building UX for SAP and ZS: Natalie Hanson on anthropology getting a seat at […]

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I still have Hashimotos

Just over three years ago, I was diagnosed with an autoimmune condition called Hashimoto’s Disease.  I was in pretty bad shape at the time.  I knew my mental acuity was deteriorating rapidly, I was perpetually exhausted, and I gained weight no matter what I did about food and exercise.  It was finally with a referral from my […]

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