Monthly Archives: February 2010

Performance of commitment

I am really starting to read in earnest again, as much as my schedule permits with the two kids and a crazy busy work life.  Over the weekend I configured an RSS reader and refreshed the list of blogs I’m following.  For a long time, most of the compelling blogs I was reading were related […]

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Voice of the Customer

[As mentioned in an earlier post, SAP has embarked on a transformation journey with a focus on Lean principles.  Due to the contributions of my User Experience team into several of SAP’s COO-sponsored projects (COO Programs & Projects, or COO P/Ps for short), I have been invited to blog inside SAP about our journey to […]

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